You can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Change of Mind
We are not required to provide a refund or replacement if you change your mind.
Request a Refund or Repair
To submit a refund request please use the contact us form, or email [email protected] with your purchase details and information of your refund or repair request, including details of the problem and, if possible, photos.
Suitable receipt types are defined here: https://www.accc.gov.au/consumers/prices-surcharges-receipts/receipts-proof-of-purchase
And for further information in regards to Australian Consumer Law and your rights: https://www.accc.gov.au/consumers/consumer-rights-guarantees